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When you purchase a product via the Erin Duncan Creative website you are accepting the following terms and conditions which are legally binding.
Please read through carefully before making your purchase.
Customers must provide their contact details including full name, phone number, e-mail address and other requested information.
Customers warrant that the payment details provided when purchasing products are theirs and are valid and correct.
PRIVACY
Erin Duncan Creative recognises and respects your privacy and treats your personal information as confidential.
All personal details provided will be kept safe, secure and confidential and will not under any circumstances be distributed to third parties.
Your details will be kept on a private database for Erin Duncan Creative use only.
PAYMENTS
For our online retail shoppers we accept payment using PayPal or Credit Card or We do not accept cheques, cash or money orders.
For our online wholesale shoppers we accept payment using Paypal or Credit Card. We do not accept cheques, cash or money orders.
All payments are processed at the point of order.
Please ensure all contact details are correct when placing an order so we can get in touch should there be any issues.
SHIPPING ADDRESS & FAILED DELIVERIES
It is the responsibility of the buyer to ensure that they have entered their address correctly. In the instance that a buyer submits an incorrect undeliverable address, or provides an incorrect address that gets accepted by someone other than themselves, or fails to collect their parcel from their post office within suitable time, this is an error on the buyer’s behalf.
In these instances, if your parcel is returned back to us, it is the buyer’s responsibility to pay any onward shipping fees to have the parcel resent or sent to an amended address.
In the instance that your parcel is unable to be returned to us, you will not qualify for a refund.
CURRENCY
All product prices, shipping prices and payment transactions on thebErin Duncan Creative website are quoted in Australian Dollars (AUD).
GST & TAXES
Products shipped internationally may attract customs duties and taxes.
It is your responsibility to pay any additional customs duties and taxes on the delivery of your products.
COMMERCIAL USE OR RESALE
Erin Duncan Creative products are not available for commercial sale, commercial packaging or commercial use. The only exception to this rule are stockists who have been approved to sell Erin Duncan Creative products.
CUSTOMER SERVICE
Erin Duncan Creative is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. You will receive an order confirmation email once your order has been received. You will also receive an email confirmation that your order has been shipped.
Standard delivery timeframes are between 3-10 business days; pending availability and payment authorisation. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 4 business days to arrange an agreeable alternative item, a backorder or a full refund.
The Erin Duncan Creative customer service team will contact you if the product you have selected is not currently in stock.
CANCELLATIONS
Please choose carefully. Once an order is submitted we are unable to change or cancel the order. We do not give refunds if you simply change your mind or make a wrong decision.
RESALE OR COMMERCIAL USE
Unless prior approval has been granted, our products are not for resale or commercial use.
Date of Last Update
March 22nd 2022
This Privacy Policy applies to the Erin Duncan Creative website (“EDC” and “Site”). This Privacy Policy describes the information EDC collects on the Site, how it is used, and your options with respect to its use. By accessing or using this Site you indicate your agreement to this Privacy Policy. If you do not wish to be bound by this Privacy Policy do not access or use this Site. Please also review EDC’s terms & conditions of which this Privacy Policy is a part.
In General. The information you provide is used to process transactions, improve EDC products and services, and to communicate with you as needed. We do share your information with trusted third parties who assist us in operating our Site, conducting our business and servicing customers and visitors, such as our payment processing system and our email service processors, etc. These trusted third parties agree to keep this information confidential. EDC does not share your personal information with unrelated third parties.
Personally Identifying Information.
In order for you to make purchases from the Site, we collect your name, company name (if applicable), address, email address, phone number(s) and credit card details. This data is shared with our third party transaction processor(s). In order to sign up for our mailing list you are required to submit your name and email address. This mailing list data is shared with our email service processor(s). You also may submit comments to the EDC blog, which submission may contain personally identifiable information. EDC may also collect potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on its blog.
Non-Personally Identifying Information.
Like most website operators, EDC collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. EDC’s purpose in collecting non-personally identifying information is to better understand how visitors use the Site.
Disclosure of Information.
We will not share your personally identifying or potentially personally identifying information, except:
To EDC’s employees, contractors, or service providers that need to know the information in order to process it on EDC’s behalf.;
Where it is required in order to comply with lawful government process (e.g. a court or administrative agency subpoena); or
When we believe in good faith that disclosure is reasonably necessary to protect the property or rights of EDC, third parties or the public at large.
Security.
We take reasonable and sound precautions to safeguard your personally and potentially personally identifiable information. But no Internet data exchange can be guaranteed to be fully secure. You acknowledge that information you share with us could potentially be accessed by a third party. You agree that EDC is not responsible for any intercepted information shared through the Site without our knowledge or permission and you release EDC from claims arising out of or related to the use of such information.
Website Links. This Site may contain links to third-party websites. We do not endorse and are not responsible for the information practices or privacy policies of any other website. If you decide to access any other website that may be linked to or from EDC’s Site you should consult that website’s privacy policy.
Cookies. A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. EDC uses cookies to help identify and track visitors, their usage of the Site, and their access preferences. Site visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies. Certain features of EDC’s Site may not function properly without the aid of cookies.
Children. EDC does not knowingly collect personally-identifiable information from users of this Site who are under 13 years of age. No personally-identifiable information should be submitted this Site by visitors under 13 years of age without the prior written consent of their parent or guardian. If you are an adult and have reason to believe that a minor under your supervision has, without your permission, provided his or her personal information to us, you may email us at hello@erinduncancreative.com
Updating Your Information. You may update your personal information by emailing us at hello@erinduncancreative.com
Opt Out. You may at any time request to no longer receive communications from EDC and to have your personally identifying information deleted from EDC’s records by emailing us at hello@erinduncancreative.com
Privacy Policy Changes. EDC may change its Privacy Policy from time to time. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.
This privacy policy was last updated on March 22nd 2022
All prints by Erin Duncan Creative are Giclée Prints.
This means they are fine-art prints made with a digital inkjet printer.
Art prints by Erin Duncan Creative are produced in-house using high quality archival inks on high quality acid free paper.
If kept out of direct sunlight, their stunning colour will not fade.
Most prints are produced on a Matte Smooth Cotton Rag which has a weight of 310gsm.
Erin Duncan Creative reserves the right to update or change the printing paper at any time.
We take the greatest care to ensure your art work is well protected.
All product prices, shipping prices and payment transactions on the Erin Duncan Creative website are quoted in Australian Dollars (AUD).
Products shipped internationally may attract customs duties and taxes.
It is your responsibility to pay any additional customs duties and taxes on the delivery of your products.
Erin Duncan Creative uses PayPal, Stripe and Afterpay to accept payments.
You will receive an order confirmation email when your payment has been accepted.
Processing Time
Prints are made to order and need time to dry. Please allow 3 – 10 business days to process your order.
All orders are shipped via Australia Post standard post.
Please be sure your shipping address is correct as we are not responsible for costs associated with orders shipped to the wrong address (unless it was our mistake of course).
Once your order has shipped we will send you email notification that your package is on it’s way. Items within Australia will receive a tracking number via the post office. Unfortunately, international orders are unable to be issued a tracking number at this time.
POSTAGE WITHIN AUSTRALIA
FLAT RATE $7 per order for standard shipping, no matter how much you buy!
Due to the impact of COVID, Australia Post generally can take 1 – 3 weeks to deliver to all parts of Australia. This is additional to processing time.
INTERNATIONAL SHIPPING
International shipping is a flat rate of AUD $20. Due to the impact of COVID, International postage can take between 2-8 weeks.
We are not responsible for delays due to customs.
REFUNDS
CANCELLATIONS
Please choose carefully. Once an order is submitted we are unable to change or cancel the order. We do not give refunds if you simply change your mind or make a wrong decision.
We take the greatest care to pack and protect your orders for shipping.
If your items arrive damaged, please email a photo of the damaged item within a month of receiving it and we will replace it for you.
Please contact us at hello@erinduncancreative.com if there is an issue with your order.
It is the responsibility of the buyer to ensure that they have entered their address correctly. In the instance that a buyer submits an incorrect undeliverable address, or provides an incorrect address that gets accepted by someone other than themselves, or fails to collect their parcel from their post office within suitable time, this is an error on the buyer’s behalf.
In these instances, if your parcel is returned back to us, it is the buyer’s responsibility to pay any onward shipping fees to have the parcel resent or sent to an amended address.
In the instance that your parcel is unable to be returned to us, you will not qualify for a refund.
Erin Duncan Creative is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. You will receive an order confirmation email once your order has been received. You will also receive an email confirmation that your order has been shipped.
In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
The Erin Duncan Creative customer service team will contact you if the product you have selected is not currently in stock.
Unless prior approval has been granted, our products are not for resale or commercial use.
I am deeply grateful for your support. It truly means the world to me that you have chosen to purchase from my business and I hope that my offerings bring you huge amounts of joy for a very long time to come. xoxo
Privacy Policy | Terms & Conditions
© Erin Duncan 2023
I acknowledge the traditional custodians of Lutruwita / Tasmania and I pay my respects to the Mellukerdee people of the South East Nation, the place in which I live and create. This always was and always will be Aboriginal Land.